Our Return Policy
We want you to be thrilled with every purchase you make from Lace Silhouettes - but we know that sometimes you may need to exchange or return an item. That's why we offer an easy, no-hassle 30-day return policy for all ONLINE purchases. You may return unworn, unwashed merchandise with all tags attached within 30 days for an exchange or refund. Credits or charges due will be issued to the original credit card. Please allow ten (10) business days for your return/exchange to be processed after it is received. Initial shipping fees as well as return and exchange shipping costs are not refundable.
Unfortunately, you cannot return items purchased on the Lace Silhouettes Lingerie website at Lace Silhouettes store locations.
Important Information About Returning Intimate Apparel
How to Return
To return an item, fill out the appropriate portion of the Return/Exchange Form enclosed with your order, and mail the form along with the items you are returning to the adddress listed on the form. Please indicate on the form whether you would prefer a refund or an exchange, and allow ten (10) business days for your return or exchange to be processed after it is received. We will notify you via e-mail of your refund once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable.
For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten (10) business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.
How to Exchange
To exchange an item, fill out the appropriate portion of the Return/Exchange form enclosed with your order. Please indicate on the form which new items you'd like in exchange, and mail the form along with the items you are returning to the address listed on the form. Please allow ten (10) business dats for your return or exchange to be processed after it is received.
For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card for the original order and place a new order.
Errors or Damages
In the unlikely event that we have inadvertently sent you incorrect merchandise or you have received damaged merchandise, please notify us immediately. We will reimburse you the cost of returning the package to us and will not charge you for the shipping cost of replacement merchandise.